At Amessio, we strive to provide the best possible experience for our customers. We understand that sometimes situations may arise that require cancellation of an order or a refund. This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds are accepted by Amessio.

Cancellation Policy

1. Cancellation of Orders: You may cancel your order at any time prior to the shipment of the product(s) by contacting our customer support team via email or phone. Once the product(s) have been shipped, cancellation requests will not be entertained.

2. Order Modifications: If you wish to modify your order after it has been placed, please contact our customer support team as soon as possible. We will try our best to accommodate any modification requests, but we cannot guarantee that we will be able to make the changes.

Refund Policy

1. Refund Eligibility: We offer refunds for products that are defective or damaged during shipping. If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the product to initiate the refund process. Please note that we do not offer refunds for products that are not defective or damaged.

2. Refund Process: Once we receive your refund request, we will investigate the matter and determine if the product is eligible for a refund. If the product is eligible, we will issue a refund to your original method of payment within 7-10 business days. If the product is not eligible for a refund, we will inform you of the same.

3. Return of Product: If your product is eligible for a refund, you will be required to return the product to us. We will provide you with instructions on how to return the product. Please note that the cost of returning the product will be borne by the customer.

4. Refund Amount: The refund amount will be equal to the amount paid by the customer for the product. Shipping and handling charges are non-refundable.

5. Refund Disputes: If you have any issues or disputes regarding the refund, please contact our customer support team. We will work with you to resolve any disputes as quickly as possible.

We reserve the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website. By placing an order with us, you agree to this Cancellation & Refund Policy. If you have any questions or concerns regarding our policy, please contact our customer support team.